Terms and Conditions

Last updated: 14/05/2026

Welcome to Norman Services.

These Terms and Conditions govern your use of our website and any services provided by Norman Services. By using our website, contacting us, requesting a quote, or purchasing services from us, you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or services.

1. About us

This website is operated by Norman Services.

Business name: Norman Services
Website: www.norman-services.co.uk
Email: marketing@norman-services.co.uk
Address: 81 Burgh Heath Road, Epsom, KT17 4NN

In these Terms, “we”, “us” and “our” refer to Norman Services. “You” and “your” refer to the person or business using our website or services.

2. Our services

Norman Services provides digital marketing services, which may include:

• Search engine optimisation;

• Paid advertising management;

• Social media marketing;

• Content marketing;

• Email marketing;

• Website design or optimisation;

• Branding and creative services;

• Analytics, reporting and strategy;

• Other related digital marketing services.
   

The exact services we provide to you will be set out in a written quote, proposal, order form, statement of work, email agreement, or other written agreement between us.

3. Use of our website

You agree to use our website only for lawful purposes.

You must not:

• Use our website in any way that breaches applicable laws or regulations;

• Attempt to gain unauthorised access to our website, servers, systems or data;

• Introduce viruses, malware, harmful code or other malicious technology;

• Copy, scrape, reproduce or misuse website content without permission;

• Use our website to send spam, fraudulent enquiries or misleading information;

• Interfere with the security, availability or performance of the website.

We may suspend, restrict or block access to our website if we believe you have breached these Terms.

4. Quotes, proposals and orders

Any quote or proposal we provide is valid for the period stated in that quote or proposal. If no period is stated, it will be valid for 30 days from the date of issue.

A contract for services is formed when:
 

• You accept our quote or proposal in writing;

• You sign a service agreement or statement of work;

• You make payment for services; or

• We otherwise confirm in writing that we have agreed to provide services to you.

We may refuse to provide services at our discretion.

5. Fees and payment
Our fees will be set out in the relevant quote, proposal, invoice, statement of work, or written agreement.

Unless otherwise agreed in writing:
 

• Fees are payable in pounds sterling;

• Invoices are payable within 14 days of the invoice date;

• We may require payment upfront before starting work;

• Recurring services are billed monthly in advance;

• All fees are exclusive of VAT unless stated otherwise.

If you fail to pay an invoice on time, we may:

• Pause or suspend services;

• Withhold deliverables, reports, access or account work;

• Charge interest and recovery costs where permitted by law;

• Terminate the services.

You remain responsible for all third-party costs that you approve, including advertising spend, software subscriptions, stock imagery, plugins, hosting, domains or other external services.

6. Client responsibilities

To allow us to provide the services, you agree to:

• Provide accurate, complete and timely information;

• Give us access to any required accounts, platforms, websites or systems;

• Review and approve work within agreed timeframes;

• Ensure you have the right to provide us with any materials, data, images, branding or content;

• Comply with all applicable laws and platform rules;

• Tell us promptly about any relevant changes to your business, website, campaigns or requirements.
   

We are not responsible for delays, errors, missed deadlines or reduced performance caused by your failure to provide information, approvals, access or materials on time.

7. Marketing performance and results

We will provide our services with reasonable care and skill.

However, you acknowledge that digital marketing results can vary and are affected by factors outside our control, including search engine algorithms, advertising platform decisions, competition, market conditions, your website, pricing, brand reputation, customer service, budget, and user behaviour.

We do not guarantee:

• Specific rankings on search engines;

• Specific advertising results;

• Specific levels of website traffic;

• Specific sales, leads, conversions or revenue;

• Approval by any third-party platform;

• That campaigns will be uninterrupted or error-free.

Any forecasts, projections, estimates or recommendations we provide are for guidance only and are not guaranteed outcomes.

8. Advertising accounts and third-party platforms

Where we manage advertising or marketing activity on third-party platforms, such as Google, Meta, TikTok, LinkedIn, Mailchimp, Shopify, WordPress or similar services, your use of those platforms is subject to their own terms and policies.

You are responsible for:
 

• Maintaining ownership and access to your accounts where applicable;

• Paying advertising spend and platform charges;

• Complying with platform rules and advertising policies;

• Ensuring your products, services, claims and offers are lawful and accurate.

We are not responsible for any suspension, restriction, disapproval, policy change, data loss, outage, price change or decision made by a third-party platform.

9. Content and approvals

We may create or assist with content, advertising copy, graphics, emails, landing pages, social posts or other marketing materials.

Unless otherwise agreed, you are responsible for reviewing and approving all content before publication. Approval may be given by email, project management tool, verbal instruction, platform approval or any other agreed method.

Once content is approved, you are responsible for ensuring it is accurate, lawful, compliant and not misleading.

We are not responsible for claims, errors or legal issues in content that you have approved or supplied.

10. Intellectual property

All intellectual property rights in our website, branding, designs, templates, text, graphics, code, documents and materials belong to us or our licensors unless otherwise stated.

You may view and use our website for your own internal business purposes, but you must not copy, reproduce, modify, distribute, sell or exploit any part of it without our written permission.

For client work:
 

• You retain ownership of materials you provide to us.

• We retain ownership of our pre-existing materials, know-how, processes, templates, tools and methodologies.

• Subject to full payment, we grant you ownership or a licence to use final deliverables created specifically for you, as stated in the relevant proposal or agreement.

• Drafts, concepts, unused work and rejected ideas remain our property unless agreed otherwise.

We may use examples of completed work in our portfolio, case studies, marketing materials or website unless you ask us not to in writing.

11. Confidentiality
Each party agrees to keep confidential any non-public information received from the other party during the course of the relationship.

Confidential information must not be disclosed to any third party except:
 

• Where required to provide the services;

• With the other party’s consent;

• To professional advisers;

• Where required by law, regulation or court order.

This clause does not apply to information that is already public, independently developed, or
lawfully received from another source.

12. Data protection

We will handle personal data in accordance with applicable UK data protection laws.

Our use of personal data collected through the website is explained in our Privacy Policy.

Where we process personal data on your behalf as part of providing services, the parties may need to enter into a separate data processing agreement.

You are responsible for ensuring that any personal data, customer lists, leads, tracking data or marketing databases you provide to us have been collected and shared lawfully.

13. Website information

The content on our website is provided for general information only. It is not professional, legal, financial or business advice.

We try to keep website information accurate and up to date, but we do not guarantee that it will always be complete, accurate, current or available.

We may update, change or remove website content at any time.

14. Links to other websites

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, policies, security or practices.

You access third-party websites at your own risk.

15. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Subject to that, we will not be liable for:
 

• Loss of profits, sales, revenue or business;

• Loss of leads, traffic, rankings, goodwill or reputation;

• Loss or corruption of data;

• Loss arising from third-party platforms, software, hosting, advertising networks or search engines;

• Indirect, special or consequential loss;

• Delays or failures caused by events outside our reasonable control.

Our total liability to you for any claim relating to our services will be limited to the total fees paid by you to us for the services giving rise to the claim during the three months before the claim arose, unless otherwise agreed in writing.

16. Cancellation and termination

Either party may terminate ongoing services by giving the notice period stated in the relevant proposal, agreement or statement of work.

If no notice period is stated, either party may terminate ongoing monthly services by giving 30 days’ written notice.

We may terminate or suspend services immediately if:

• You fail to pay an invoice on time;

• You breach these Terms or any agreement between us;

• You fail to provide required information, approvals or access;

• You act unlawfully, abusively or dishonestly;

• Continuing to work with you may harm our reputation or breach applicable law or platform rules.
   

On termination:

• You must pay all outstanding invoices;

• You must pay for work completed up to the termination date;

• We may retain work, files or deliverables until payment is made;

• Any rights or obligations intended to continue after termination will remain in effect.

17. Refunds

Unless otherwise agreed in writing, fees paid for completed work, strategy, consultancy, setup, onboarding, advertising management or monthly retainers are non-refundable.

If we agree to refund any amount, this will be assessed on a case-by-case basis and may be reduced to reflect work already completed, time spent, costs incurred and commitments made.

This does not affect any legal rights you may have.

18. Consumer rights

If you are dealing with us as a consumer rather than a business, you may have additional legal rights, including cancellation rights in certain circumstances.

Nothing in these Terms affects your statutory rights.

Where consumer cancellation rights apply and you ask us to start services during the cancellation period, you may be required to pay for services provided before cancellation.

19. Force majeure

We will not be liable for any delay or failure to perform our obligations where that delay or failure is caused by events outside our reasonable control.

This may include internet outages, hosting failures, cyber incidents, strikes, illness, supply issues, platform outages, changes to laws or regulations, natural disasters, war, terrorism, or government action.

20. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

For existing service agreements, material changes will not usually apply retrospectively unless agreed in writing.

21. Governing law and jurisdiction

These Terms and any dispute or claim relating to them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where applicable law gives you the right to bring proceedings elsewhere.

22. Contact us

If you have any questions about these Terms and Conditions, please contact us:
Norman Services
Website: www.norman-services.co.uk
Email: marketing@norman-services.co.uk
Address: 81 Burgh Heath Road, Epsom, KT17 4NN